Terms and Conditions
Last Updated: July 2, 2025
Welcome to Fullcart (the “App”), a chatbot platform for ecommerce businesses, provided by Luz Data, Inc. (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the App, including any integrations with third-party services (collectively, the “Services”). By accessing or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the App.
1. Acceptance of Terms
By registering for, accessing, or using the App, you confirm that you are authorized to enter into this agreement on behalf of yourself or your organization (“you” or “User”) and agree to comply with these Terms. We may update these Terms periodically, and continued use of the App constitutes acceptance of the updated Terms. We will provide at least 30 days’ notice of material changes via email or in-app notification.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms. The App is intended for use by businesses or their authorized representatives. You represent that any information provided during registration or use is accurate and complete.
3. License to Use the App
We grant you a non-exclusive, non-transferable, revocable license to use the App for your internal business purposes, subject to these Terms. You must integrate the App with supported third-party services to enable chatbot functionality, provided you comply with all applicable third-party terms and conditions.
4. User Responsibilities
4.1 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized access or use. You must provide accurate and complete information to register for an account to use the App. You may not share your account credentials or make your account available to anyone else, and you are responsible for all activities that occur under your account. If you create an account or use the App on behalf of another person or entity, you must have the authority to accept these Terms on their behalf. Notify us immediately of any unauthorized access or use.
4.2 Compliance
You agree to use the App in compliance with all applicable laws, including data protection, privacy, ecommerce, and trade control laws (e.g., sanctions and export controls). You are responsible for obtaining necessary consents for collecting, processing, or sharing personal data via the App.
4.3 Usage Restrictions
You may not use the App for any illegal, harmful, or abusive activity, including but not limited to:
Infringing, misappropriating, or violating anyone’s rights.
Modifying, copying, leasing, selling, or distributing the App.
Reverse-engineering, decompiling, or discovering the App’s source code, algorithms, or systems (except where permitted by law).
Using outputs to develop models or services that compete with the App.
Automatically extracting data or outputs programmatically.
Representing that outputs were human-generated when they were not.
4.4 Third-Party Integrations
You must connect the App to third-party services (e.g., ecommerce platforms, analytics tools, communication services, or data warehouses) to enhance its functionality. These third-party services are subject to their own terms, and we are not responsible for their performance, output, or any issues arising from their use.
4.5 Corporate Domains
If you create an account using an email address owned by an organization (e.g., your employer), that account may be added to the organization’s business account with us. We will notify you to facilitate the transfer of your account to the organization’s control, unless the organization has already informed you that it may monitor or control your account. Once transferred, the organization’s administrator may control your account, including accessing Content (defined below) and restricting or removing your access.
5. Content
5.1 Definition
You may provide input to the App, such as data from integrated third-party services (“Input”), and receive output, such as chatbot responses (“Output”). Input and Output are collectively “Content.” You are responsible for Content, including ensuring it complies with applicable laws and these Terms. You represent that you have all rights, licenses, and permissions needed to provide Input.
5.2 Ownership
As between you and us, you retain ownership of your Input and own the Output. We assign to you all our right, title, and interest, if any, in and to Output. Due to the nature of AI, Outputs may not be unique, and other users may receive similar Outputs. Our assignment does not extend to other users’ Outputs or third-party service outputs.
5.3 Our Use of Content
We may use Content to provide, maintain, develop, and improve the Services, comply with applicable law, enforce our policies, and ensure safety. If you do not want us to use your Content to improve your experience, you can opt out by contacting us at [email protected]. Opting out may limit the App’s ability to address your specific use case.
5.4 Accuracy
The App uses AI, which is probabilistic and may produce inaccurate, incomplete, or inappropriate Outputs. You must evaluate Outputs for accuracy and appropriateness before using or sharing them, including using human review as needed. Do not rely on Outputs as the sole source of truth or as a substitute for professional advice. Do not use Outputs for decisions that could materially impact individuals (e.g., legal, financial, or employment decisions). We are not liable for Outputs that do not reflect our views or that reference third-party products without endorsement.
6. Data Integration
6.1 Data Integration Requirement
To use the App’s core functionality, you must integrate data from third-party services (e.g., ecommerce platforms, analytics tools, communication services, or data warehouses) to enable chatbot functionality. This section applies to all users of the App.
6.2 Ownership of Integrated Data
You or your licensors retain all right, title, and interest in the data you submit through integration with third-party services, including all intellectual property rights therein (“Your Integrated Data”).
6.3 Use of Integrated Data
(a) We will not sell or provide Your Integrated Data to third parties except as necessary to provide the Services to you or with your explicit permission. (b) We may process and analyze Your Integrated Data on an aggregated, de-identified basis to improve our products and services. (c) You grant us a non-exclusive, worldwide, royalty-free license to use, copy, modify, transmit, display, and prepare derivative works of Your Integrated Data to (i) provide the Services to you during your subscription term and (ii) improve our products and services on an anonymized basis, with such license for improvement being perpetual.
6.4 Your Representations and Warranties
You represent and warrant that: (a) You own or have the necessary rights to provide Your Integrated Data to us and grant the license in Section 6.3(c). (b) You have collected Your Integrated Data in compliance with all applicable laws. (c) You have provided all required notices and obtained all necessary consents to provide Your Integrated Data to us. (d) The collection and transfer of Your Integrated Data complies with applicable privacy policies. (e) Our use of Your Integrated Data in accordance with these Terms will not infringe any third party’s rights, including intellectual property rights.
6.5 Responsibility for Integrated Data
You are solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of Your Integrated Data. We are not responsible or liable for the deletion, corruption, destruction, damage, loss, or failure to store Your Integrated Data.
7. Data Usage and Privacy
7.1 Data Collection
The App collects and processes data, including Your Integrated Data as described in Section 6, to provide chatbot functionality. You grant us a non-exclusive, worldwide, royalty-free license to use, store, and process this data solely to provide and improve the Services, subject to Section 5.3 for Content usage.
7.2 Data Security
We implement reasonable security measures to protect your data. However, you acknowledge that no system is completely secure, and you are responsible for securing your integrations and data.
7.3 Privacy Compliance
You are responsible for ensuring compliance with applicable data protection laws (e.g., GDPR, CCPA) when using the App to process personal data. Our Privacy Policy, available at fullcart.ai/legal/privacy, provides further details on how we handle data.
8. Intellectual Property
8.1 Ownership
We retain all rights, title, and interest in the App, including its software, algorithms, designs, and documentation.
8.2 Restrictions
You may not reverse-engineer, decompile, modify, or distribute the App, except as expressly permitted by these Terms. You may not use the App to develop a competing product or service.
8.3 Feedback
Any feedback or suggestions you provide about the App may be used by us without obligation or compensation to you.
8.4 Logo Usage
By accessing or using the App, you grant us a non-exclusive, worldwide, royalty-free license to use your business or organization’s logo in our marketing materials (e.g., website, promotional content, case studies) to indicate that you are a user of the App. You represent that you have the authority to grant this license. You may opt out of this usage by contacting us at [email protected], and we will remove your logo from our materials within a reasonable time.
9. Fees and Payment
If applicable, you agree to pay all fees for the Services as outlined in your subscription plan. You must provide accurate billing information and are responsible for all applicable taxes. We may suspend your access if payment cannot be completed. All fees are non-refundable unless required by law. We may change prices with at least 30 days’ notice, effective on your next renewal.
10. Termination
10.1 By You
You may stop using the App or terminate your account at any time by following the instructions in the App.
10.2 By Us
We may suspend or terminate your access to the App at any time if: (a) you breach these Terms or our Usage Policy; (b) we are required to do so to comply with applicable law; (c) your use of the App poses a risk or harm to us, our users, or any other party; or (d) your account is inactive for over a year without a paid subscription. We will provide advance notice where feasible, but we reserve the right to act immediately without notice if your use poses immediate harm. Upon termination, you must cease all use of the App, and we may delete your data in accordance with our Privacy Policy.
10.3 Appeals
If you believe your account was suspended or terminated in error, contact our support team at [email protected].
10.4 Effect of Termination
Termination does not relieve you of any obligations incurred prior to termination, including payment obligations.
11. Limitation of Liability
To the maximum extent permitted by law, we and our affiliates, suppliers, licensors, and distributors are not liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or data, even if advised of the possibility of such damages. Our aggregate liability shall not exceed the greater of the amount you paid for the Services in the preceding 12 months or $100. These limitations apply only to the extent permitted by law.
12. Disclaimer of Warranties
The App is provided “as is” without warranties of any kind, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the App will be uninterrupted, accurate, error-free, or that Content will be secure or not lost. You accept that Outputs are at your sole risk and not a substitute for professional advice.
14. Indemnification
If you are a business or organization, you agree to indemnify and hold us, our affiliates, and our personnel harmless from any costs, losses, liabilities, and expenses (including attorneys’ fees) from third-party claims arising from your use of the App, Content, or violation of these Terms or applicable laws, including third-party terms for integrated services.
15. Dispute Resolution
15.1 Informal Resolution
Before initiating arbitration, you agree to attempt to resolve any dispute arising from these Terms or the App (“Dispute”) informally by contacting us at [email protected]. We will respond via the email associated with your account. If the Dispute is not resolved within 90 days, either party may proceed to arbitration. Any statute of limitations will be tolled during this period.
15.2 Arbitration
Disputes will be resolved through binding arbitration in Utah under the rules of the American Arbitration Association. Arbitration will be conducted by a single arbitrator via videoconference or in a mutually agreed location. The arbitrator has authority to resolve all disputes, except courts in Utah may determine issues of enforceability or public injunctive relief. You may opt out of arbitration within 30 days of account creation by contacting us at [email protected].
15.3 Class Action Waiver
Disputes must be brought on an individual basis only, and not as a class, consolidated, or representative action. Class arbitrations and class actions are prohibited. If this waiver is found unenforceable, the entire arbitration section will be unenforceable.
15.4 Exceptions
This section does not apply to small claims court actions or requests for injunctive relief to stop unauthorized use or intellectual property infringement.
16. General Terms
16.1 Governing Law
These Terms are governed by the laws of Utah, USA, except for its conflict of laws principles.
16.2 Assignment
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign our rights or obligations to any affiliate, subsidiary, or successor.
16.3 Entire Agreement
These Terms, along with our Privacy Policy and Usage Policy, constitute the entire agreement between you and us regarding the App.
16.4 Severability
If any provision of these Terms is found invalid or unenforceable, the remainder will remain in effect, except as provided in the Dispute Resolution section.
16.5 Force Majeure
We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, server outages).
16.6 Trade Controls
You must comply with all applicable trade laws, including sanctions and export control laws. The App may not be used in or for the benefit of U.S.-embargoed countries or restricted entities, or for prohibited end uses. Your Input may not include material requiring a government license for release or export.
17. Contact Us
For questions about these Terms, contact us at [email protected].
By using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms.